Understanding Better Earth's Performance Guarantee and Compensation Process
If you own a solar system installed by Better Earth, understanding the Performance Guarantee and its associated compensation process provides peace of mind. This guide outlines the key elements, from eligibility to payment procedures.
What is the Performance Guarantee?
The Performance Guarantee ensures that your solar system is producing the guaranteed amount of energy (measured in kilowatt-hours, or kWh) as specified in your contract. If your system underperforms due to equipment issues, you may be entitled to compensation based on your contract terms.
Eligibility Criteria for Compensation
Production Monitoring: The provider will monitor your system's energy output from the activation date.
Eligibility Date: Compensation assessments begin from an applicable eligibility date outlined in your agreement. Any missed energy output under the guaranteed amount will be reimbursed according to contractual terms.
Evaluation Timeframe: After reaching the eligibility date, a ticket will be opened, and findings will typically be communicated within 2–3 weeks.
Handling Surplus Energy Production
If your solar system generates more energy than the guaranteed annual kWh specified in your contract during a policy year, you will not incur additional costs. The surplus energy will be carried over to offset potential energy deficits in future production years. This policy ensures maximum benefits from your solar system’s performance.
Claiming Compensation Payments
If you qualify for compensation, Better Earth ensures a seamless payment process:
Payments are issued via Bill.com, a secure platform for financial transactions.
You will receive an email invitation prompting you to accept the payment. The email will guide you on providing your bank account details (account and routing numbers).
After submission, the payment will be processed, typically within six weeks.
Frequently Asked Questions
How will I know if I’m eligible for compensation?
Eligibility is determined based on production performance metrics monitored by Better Earth starting from your system’s activation date.
Can surplus energy production lower my future costs?
While surplus energy itself doesn't directly lower costs, it can offset underproduction in subsequent years, keeping your energy performance within contract terms.
How do I ensure I receive my compensation correctly?
Follow the instructions in the Bill.com email invite carefully to provide the required payment details. If you have questions about the process, contact Better Earth’s support team.
This knowledge article aims to clarify the most common aspects of Better Earth's Performance Guarantee and compensation process. If you have further inquiries, reach out to customer support for additional assistance.