Who is My Finance Company?
When you went solar with Better Earth, your system may have been financed through one of our lending partners. Your finance company handles your loan, lease, or PPA payments — they are separate from Better Earth.
If you're not sure who your finance company is, check your original paperwork or call us at (888) 373-9379 and we can look it up for you.
Finance Company Contact Information
Finance Company | Phone |
GoodLeap | (855) 386-7862 |
Sunnova | (866) 786-6682 |
Sunrun | (855) 478-6786 |
LightReach / Palmetto | (888) 427-0181 |
EnFin | (866) 700-0747 |
Sungage | (855) 786-4243 |
Questions Your Finance Company Handles
Contact your finance company for:
Monthly payment amount or balance
Payoff amount
Interest rate or loan terms
Missed payment or late fees
Buying out a lease or PPA
Changing your payment method or autopay
Transferring your financing when selling your home
Better Earth does not have access to your financing details — your finance company manages all of this directly.
Questions Better Earth Handles
Contact Better Earth for:
System performance and production questions
Equipment issues (inverter, panels, battery)
Monitoring setup and troubleshooting
Warranty and service requests
Roof leak or installation-related concerns
General questions about your solar system
Understanding Your Finance Type
Cash Purchase
You own your system outright. Better Earth handles all maintenance and warranty service.
Loan (GoodLeap, EnFin, Sungage)
You own your system and make monthly payments to your lender. Better Earth handles all maintenance and warranty service. Your lender handles billing and payment questions.
Lease
Your finance company owns the system on your property. They are typically responsible for maintenance and service. Contact them first for service issues — they may coordinate with Better Earth or their own service team.
PPA (Power Purchase Agreement)
Similar to a lease — your finance company owns the system. You pay for the energy it produces at a set rate. Contact your finance company for service and maintenance.
Special Note for Sunnova Customers
If your system is financed through Sunnova, most service requests should go directly to Sunnova at (866) 786-6682. Sunnova manages their own service operations for leased and PPA systems.
Selling Your Home?
If you're selling your home, the process depends on your finance type:
Cash: No action needed. New buyer contacts Better Earth after closing.
Loan: Contact your lender to discuss payoff or transfer options. Give 30+ days notice.
Lease/PPA: Contact your finance company to initiate the agreement transfer to the buyer. This must be completed before closing.
For more details, see our article on Selling Your Home with Solar.
Need Help?
Not sure who to call? Start with Better Earth — we'll point you in the right direction.
Phone: (888) 373-9379
Email: [email protected]