Customer Support

You can talk to Better Earth about your order and get customer support through the following options:

Once you start the solar installation process, you will receive a link to access your project through the Better Earth Customer Portal. In the Customer Portal, you will find detailed information and updates about your project.

You can call Better Earth at (888) 373-9379

You can always find our holiday hours displayed on Google.

If you would prefer to email us, you can contact us for customer related questions at:

For general questions at:

You can use the Customer Support Chat feature on the Better Earth website for all your requests, including project updates. Chat is available 24/7 with automated support. In most situations, you can resolve your issues using automated support.