Access your Customer Portal
You can track your solar project order through the Better Earth customer portal. Visit portal.betterearth.io
Here's how it works:
When Do I Get Portal Access?
You will receive a Welcome Email once you have signed the required project documents to initiate your solar project. In the email, you will find a custom link to access the Customer Portal.
We recommend saving this link or email for future use.
Accessing the Portal:
You do not need login credentials to access the portal. It's designed to be hassle-free. However, if you do log in with the email that you used to sign up with us, you will have access to even more project details.
Contacting Better Earth from the Portal:
You can use the live chat feature on the portal to get in touch with Better Earth's customer success team. This feature is available through a chat bubble in the bottom corner of the screen.
By using the Customer Portal, you can stay updated on the progress of your solar project and get in touch with Better Earth as needed.
Customer Support
You can talk to Better Earth about your order and get customer support through the following options:
Customer Support Live Chat:
You can use the Customer Support Chat feature on the Better Earth website for all your requests, including project updates. Live Chat is available 24/7 with automated support.
In most situations, you can resolve your issues using automated support.
Customer Support Phone
You can call Better Earth at (888) 373-9379
Monday - Friday: 8:00am - 5:00pm PST
Saturday - Sunday: Closed, but our chat feature is available to guide you to the necessary resources/assistance.
Customer Support Email
If you would prefer to email us, you can contact us at:
Automated Customer Support
You can use the Customer Support Chat feature on the Better Earth website for most of your requests. Live Chat is available 24/7 with automated support. In most situations, you can resolve your issues using automated support.
Your Project Manager
Getting in touch with your dedicated Project Manager is easy.
You can reach out to them through the following methods:
Email:
You can send an email to your sales representative using their provided email address. This is a convenient way to communicate and share information.
Phone:
You can give them a call or text at the phone number they provided when you initially connected. This allows for direct and immediate communication.
Customer Portal:
You will have access to a Customer Portal. In this portal, you can find contact information for your sales representative.
Live Chat:
You can visit the Better Earth website and use the live chat feature to get in touch with the customer support team.
Scheduled Meetings:
Your sales representative may have scheduled meetings with you to discuss your project. This is an excellent time to address any questions or concerns.
Customer Support:
If you're not sure how to reach your sales representative, you can contact Better Earth's customer support team via live chat or phone. They can help connect you with the right person.
Remember that Better Earth is here to assist you with your solar project and answer any questions you may have. Feel free to choose the method of communication that suits you best, and we'll be happy to assist you.