System Maintenance
Maintaining your solar system is essential to ensure it continues to operate efficiently and generate the maximum amount of electricity. Regular maintenance will help your solar system continue to generate clean and renewable energy efficiently.
Here are some key maintenance tips for your solar system:
Regular Cleaning:
Solar panels can accumulate dust, dirt, leaves, and bird droppings over time, which can reduce their efficiency. Cleaning your solar panels once or twice a year, or more frequently if you live in a dusty or polluted area, can help maintain their performance.
How to Clean: You can clean your solar panels with a gentle rinse using a low-pressure hose. Follow up with a soft towel or cloth to dry the panels. Rain can also help keep your panels clean.
Important: Do not use a pressure washer or any cleaning supplies, as they can damage the panels.
Better Earth does not provide on-site panel cleaning services. However, if you'd like to have your panels professionally cleaned, you may find local companies that offer this service. These services are becoming more popular every year.
Please be aware that if a panel cleaning company makes any alterations to our installation, the workmanship warranty for your system may be voided.
Shade Management:
Keep an eye on any nearby trees or structures that could cast shadows on your solar panels. If new shading issues arise, consider trimming or removing obstructive shading.
Monitoring:
Regularly monitor the performance of your solar system using the Monitoring Portal. This will help you identify any issues or decreases in performance.
Inverter Maintenance:
Inverters are an essential component of your solar system. Make sure they are free of dust and debris, and check for any warning lights or error messages.
Battery Maintenance (if applicable):
If your solar system includes energy storage batteries, follow the manufacturer's guidelines for maintenance and safety checks.
System Servicing
With solar, all components of your solar system can be monitored and maintained virtually. This means that you have a system in place to ensure the smooth operation of your solar panels without the need for physical visits, unless triggered by online monitoring.
If you ever notice any issues with your solar system, don't hesitate to contact Better Earth to report the problem you are experiencing.
Here are the general steps to get your solar system serviced:
Contact Better Earth:
Reach out to Better Earth's customer support or service team if you notice any irregularities or issues with your solar system. They will guide you on the next steps.
Describe the Issue:
When contacting Better Earth, provide as much detail as possible about the issue. Describe any error messages, unusual performance, or other concerns you've observed. This information will help the service team diagnose the problem more efficiently.
Online Monitoring:
If Better Earth's monitoring system detects any issues, we will initiate remote maintenance or troubleshooting. This can involve adjusting settings, performing software updates, or other virtual actions.
On-Site Service:
In cases where virtual maintenance is insufficient to resolve the problem, Better Earth will schedule an on-site service visit. The technicians will inspect the system, identify the root cause, and perform necessary repairs or adjustments.
Documentation:
Keep records of any communication and service visits. This documentation can be useful for future reference and any potential warranty claims.