Choosing to install a solar system with Better Earth is a decision that promises not only to harness the power of the sun but also to provide you with peace of mind, quality assurance, and increased property value. Here’s why our warranties and guarantees make us the ideal partner for your solar journey:
Your Assurance with Our 25-Year Performance Guarantee
Imagine having the confidence that your investment in solar energy will pay off year after year. Our Performance Guarantee does just that:
Year 1: We promise your system will produce at least 90% of the quoted energy output. If not, we'll either enhance your system with additional panels at no cost or compensate you at $0.17 per kWh for the difference. This ensures you start your solar journey on the right foot.
Year 2: Your system should produce 95% of last year's output, keeping your energy savings consistent.
Years 3-25: We maintain a high standard, aiming for 99.4% of the previous year's production, ensuring long-term reliability and savings.
Why This Matters:
If your system ever falls short, we're here to make it right with a thorough review and prompt action, ensuring you're never left in the dark. Any surplus energy? It's yours to enjoy, with no extra cost, and we'll use it to offset any future shortfalls.
Stay Connected: To keep this guarantee in effect, all we ask is that you maintain a simple internet connection, allowing us to monitor your system's health and performance effortlessly.
Craftsmanship You Can Trust: 25-Year Workmanship Guarantee
Our installation team takes pride in their work, and we back that up with a 25-year guarantee:
Defect-Free Performance: We promise that your system will be installed flawlessly, and we'll stand by this work for 25 years, excluding only acts of nature. This means you're covered if anything goes wrong due to our installation process.
Protecting Your Home: 10-Year Roof Penetration Warranty
Your home's roof is a vital part of your investment:
Roof Assurance: For 10 years, we safeguard against any leaks or damage caused by our solar installation. Unless you've opted out with a roof waiver, we've got you covered.
Continuous Care with System Monitoring
Your solar system's performance is our priority:
25 Years of Monitoring: We'll watch over your system's performance for 25 years, ensuring it's always at its best. We start with 5 years of prepaid cellular data for monitoring, and we're committed to finding solutions to continue this service beyond.
Enhance Your Home’s Value with Pearl Certification
We add value to your home beyond energy savings:
Quality Recognition: Upon completion, you'll receive a free Pearl Certification, which not only certifies the quality of your solar installation but can also increase your home's market value. It's transferable, making it a valuable asset when you decide to sell.
Frequently Asked Questions (FAQ)
Q: What if my system doesn't meet expectations in Year 1?
A: We're committed to your satisfaction. If production is less than 90%, we'll adjust the system or compensate you, ensuring you're happy with your investment from day one.
Q: Will this guarantee save me money?
A: While we can't guarantee specific savings due to various external factors, our focus is on ensuring you get the energy production you're promised, which typically leads to savings.
Q: What if I change my mind after signing the contract?
A: We understand that decisions can change. You have a three-day (or five-day if you're 65 or older) window to cancel with a full refund of your deposit. Learn more about project cancellation here.
Q: Can I transfer these benefits if I sell my home?
A: Absolutely! The Performance Guarantee and Pearl Certification can be transferred, adding value to your home for the next owner within the first five years from activation.
Q: What do I need to do to keep my system in top shape?
A: Just a simple bi-annual cleaning of your solar modules, ensuring no new obstructions interfere with sunlight, and maintaining that internet connection for monitoring. We're here to guide you through any maintenance needs to keep your system performing at its best.
Q: How does weather impact my solar system's performance?
A: While weather can affect solar production, our Performance Guarantee accounts for this by excluding events like severe weather or new foliage growth from our liability. We design systems to maximize efficiency under varying conditions, but nature's unpredictability is part of the equation.
Q: What if I ignore your advice on roof repairs before installation?
A: We always recommend ensuring your roof is in good condition before solar installation. If you choose to proceed without following our advice, we'll ask you to sign an acknowledgment form. This means while we'll still install your system, any issues related to the existing roof condition won't be covered under our warranty.
Q: How do we handle changes during installation?
A: Any changes or extra work are handled through a formal Change Order. This keeps everything transparent, ensuring both parties agree on any adjustments to the scope, cost, or timeline. It's all about making sure your project goes exactly as you envision.
Q: What if I finance my solar system through a third party?
A: No worries at all. If you're financing through a third party, they'll manage the warranties and guarantees related to your solar system. Just make sure to review your financing agreement, and we're here to answer any questions you might have. Find contact information for our Finance Providers here.
Conclusion
At Better Earth, we're not just installing solar panels; we're enhancing your lifestyle with sustainable energy solutions backed by robust warranties and guarantees. Our commitment to your satisfaction extends far beyond the installation day, ensuring your solar system remains a reliable source of energy and value for your home. With additional perks like the Pearl Certification, we're here to make your transition to solar energy as rewarding as possible. If you have any questions or need further assistance, our friendly customer service team is just a call away, ready to support you on this bright journey. Choose Better Earth, where your solar investment is our promise to you.