Frequently Asked Questions
Find answers to common questions about going solar with Better Earth
22 articles
Understanding Cash Purchases for Your Solar SystemLearn about how Cash Payments work
Solar Inverter ClippingUnderstanding Inverter Clipping in Solar Systems
How Do I Power Cycle My SolarEdge System?Learn how to reset your solar inverter to address overall functionality or monitoring issues
How to Reset My Enphase GatewayLearn how to reboot your Enphase Micro inverter system
What Do I Do If I Buy a Home with Better Earth Solar Panels?Learn what you can do if you are a new homeowner with a Better Earth system
What to Do If You're Moving or Selling Your Home with a Solar System from Better EarthLearn how to transfer your system to a new homeowner
How Do I Maintain or Service My System?Learn how you can your system serviced by Better Earth
What is a “True Up”Learn about Solar Billing frequency with your Utility and what to expect.
Can I Cancel My Solar Order with Better Earth?Navigating Order Cancellation with Confidence
Understanding Panel Removal and Reinstallation with Better EarthUnderstand the process for if you need your Better Earth panels uninstalled and reinstalled.
Can Better Earth Add Panels to My Existing Solar System?Understand the details around how system add-ons work with Better Earth
What if I Need My Main Service Panel Upgraded for Solar Installation?Learn about the process for having your Main Service Panel Upgraded as part of your solar project.
What Structures & Roofs Does Better Earth Install OnLearn about the different types of structures and roofs that Better Earth can and cannot install solar panels on.
What Information Do We Need From Your Utility Bill for Solar Installation?Learn more about why Better Earth needs a Utility Bill for every Solar Project.
How to Complete the Better Earth Welcome CallLearn how to complete the Better Earth Agreement Verification Welcome Call
What should I do if my solar system is not functioning correctly?
What is the Better Earth service scheduling process for solar system issues?
How does Better Earth's Performance Guarantee work, and how can I claim compensation?
How does Better Earth address solar panel damage and provide repair or replacement cost estimates?
What are the policies and processes for reimbursement of missed solar system production?
What is the process of replacing a faulty inverter in a SolarEdge solar system?
How are site visits scheduled and confirmed at Better Earth?