Frequently Asked Questions
Find answers to common questions about going solar with Better Earth
31 articles
- How to Request Service for Your Solar System
- I Have a Roof Leak After Solar Installation — What Should I Do?
- My Solar System Isn't Working — What Should I Do?
- Understanding Cash Purchases for Your Solar SystemLearn about how Cash Payments work
- Solar Inverter ClippingUnderstanding Inverter Clipping in Solar Systems
- How Do I Power Cycle My SolarEdge System?Learn how to reset your solar inverter to address overall functionality or monitoring issues
- How to Reset My Enphase GatewayLearn how to reboot your Enphase Micro inverter system
- What Do I Do If I Buy a Home with Better Earth Solar Panels?Learn what you can do if you are a new homeowner with a Better Earth system
- What to Do If You're Moving or Selling Your Home with a Solar System from Better EarthLearn how to transfer your system to a new homeowner
- How Do I Maintain or Service My System?Learn how you can your system serviced by Better Earth
- What is a “True Up”Learn about Solar Billing frequency with your Utility and what to expect.
- Can I Cancel My Solar Order with Better Earth?Navigating Order Cancellation with Confidence
- Understanding Panel Removal and Reinstallation with Better EarthUnderstand the process for if you need your Better Earth panels uninstalled and reinstalled.
- Can Better Earth Add Panels to My Existing Solar System?Understand the details around how system add-ons work with Better Earth
- What if I Need My Main Service Panel Upgraded for Solar Installation?Learn about the process for having your Main Service Panel Upgraded as part of your solar project.
- What Structures & Roofs Does Better Earth Install OnLearn about the different types of structures and roofs that Better Earth can and cannot install solar panels on.
- What Information Do We Need From Your Utility Bill for Solar Installation?Learn more about why Better Earth needs a Utility Bill for every Solar Project.
- How to Complete the Better Earth Welcome CallLearn how to complete the Better Earth Agreement Verification Welcome Call
- What should I do if my solar system is not functioning correctly?
- What is the Better Earth service scheduling process for solar system issues?
- How does Better Earth's Performance Guarantee work, and how can I claim compensation?
- How does Better Earth address solar panel damage and provide repair or replacement cost estimates?
- What are the policies and processes for reimbursement of missed solar system production?
- What is the process of replacing a faulty inverter in a SolarEdge solar system?
- How are site visits scheduled and confirmed at Better Earth?
- How long does it take to get a quote for solar panel services such as relocation or reinstallation?
- Renewing Your SolarEdge Data PlanLearn about renewing your data plan with SolarEdge
- Why might I receive a high True-Up bill despite having a solar system?
- How do I reconnect my SolarEdge inverter to Wi-Fi using the mySolarEdge app?
- What should I know about contractor interaction with my solar system’s electrical or roofing attachments?
- How to Provide Interval Data to Better Earth