What Should I Do if My Solar System Is Not Functioning Correctly?
If your solar system is not producing energy or experiencing production issues, follow these steps for troubleshooting and resolving the problem effectively. Below is a clear guide covering initial actions, remote troubleshooting expectations, and on-site visit processes.
Step 1: Perform a Power Cycle
The first and most crucial step when your solar system is not functioning correctly is to perform a power cycle. This process involves restarting the system to attempt resolution of common, minor issues. If you are unsure how to perform a power cycle, refer to your contract or customer portal to see which inverter you have and follow the corresponding instructions below
Step 2: Contact Better Earth for Assistance
If the power cycle does not resolve the issue or you are unable to perform it, your next step is to contact Better Earth customer support and raise a service request. Be prepared to provide detailed information about the issue to facilitate efficient troubleshooting.
Remote Troubleshooting Process
In most cases, Better Earth can resolve solar system production issues through remote troubleshooting. This process typically takes approximately two weeks. During this time, the technical team will remotely analyze and address system errors or other technical issues. Stay in touch with customer support for updates on progress.
Scheduling an On-Site Visit
If remote troubleshooting does not resolve the issue, Better Earth will schedule a site visit. During the visit, a technician will inspect your system and conduct further diagnostics to identify and solve the problem.You will receive updates from Better Earth regarding the appointment details. Additionally, if manufacturer coordination is necessary (e.g., for hardware replacements), Better Earth will manage this interaction on your behalf.
Follow-Up Actions
Once the issue is resolved, stay connected with Better Earth for any updates or further actions required. If additional assistance is needed or if the problem recurs, do not hesitate to contact customer support for guidance and next steps.
By following these steps, you can efficiently address most common solar system issues and ensure minimal disruption to your energy production.