Welcome to Better Earth, where we're excited to guide you through your solar journey. One of the first steps in ensuring a smooth and transparent process is completing the Better Earth Welcome Call. This call is designed to protect you as a customer and to make sure you're fully informed about every aspect of your solar project. Here’s how you can complete this important step:
Understanding the Welcome Call
The Welcome Call is facilitated by SeeMeSign, our automated AI tool that personalizes the experience based on the specifics of your project. This tool ensures that all necessary information is covered by asking tailored questions, which you'll need to answer both verbally and by clicking on the screen. Here's how you can make the most out of this process:
Preparation for the Call
Choose Your Device: The SeeMeSign tool can be accessed on any device - computer, tablet, or smartphone. However, if you're using an iPhone, we recommend using the Safari browser for the best compatibility.
Find a Quiet Space: Since the tool records both your audio and video, it's crucial to minimize background noise for clarity. Choose a quiet location to ensure your responses are captured accurately.
Access the Welcome Call: You can find the link to start your Welcome Call in your Better Earth Customer Portal. Navigate to the section where it shows your project status, and you'll see the option to initiate the call.
Completing the Welcome Call
Starting the Call: Click on the Welcome Call link provided in your portal. This will open the SeeMeSign interface where you'll begin the process.
Following the Prompts: SeeMeSign will guide you through a series of questions. These questions are dynamically generated based on the details of your project. Here’s a general idea of what to expect:
Project Overview: Questions about understanding the scope of your solar installation.
Financing Details: Clarification on your financing options, terms, and conditions.
Installation Details: Queries regarding the installation process, timeline, and what to expect during setup.
Utility Information: Confirmation of utility details, ensuring we have the correct information for net metering or interconnection.
Consent and Understanding: Ensuring you understand and consent to the project details, terms, and privacy policies.
Answering Questions: For each question:
Verbally Answer: Speak clearly into your device’s microphone. The AI tool will record your voice.
Click to Confirm: After verbally answering, you'll need to click on the screen to confirm your response. This dual confirmation ensures accuracy.
Seeking Help: If you're unsure about any question, remember that you can:
Consult Your Sales Representative: They are there to help clarify any details. You can find their contact information in your customer portal.
Pause and Resume: If needed, you can pause the call to seek clarification and resume when ready.
Reviewing Your Status: After completing the call, you can check the status of your Welcome Call in your customer portal. This helps you keep track of this crucial step in your solar project timeline.
Frequently Asked Questions (FAQ)
Q: What if I encounter technical issues during the Welcome Call?
A: If you experience any technical difficulties, try refreshing the page or switching to a different browser. If problems persist, contact your sales representative for support.
Q: Can I complete the Welcome Call on my Android device?
A: Yes, you can use any device, including Android smartphones or tablets, to complete the Welcome Call.
Q: What happens if there's background noise during my call?
A: Background noise can affect the clarity of your recorded responses. Try to find a quiet environment or use headphones with a microphone to minimize external sounds.
Q: Is my privacy protected during the Welcome Call?
A: Yes, Better Earth takes your privacy seriously. The video and audio are used for verification purposes only and are stored securely in compliance with privacy laws.
Q: How long does the Welcome Call usually take?
A: The duration can vary based on your project's complexity, but typically, it takes under 5 minutes to complete.
Q: What if I need to change an answer after I've confirmed it?
A: If you realize you've made an error, contact your sales representative immediately after the call. They can guide you on how to correct or update your information.
By following these steps, you'll ensure that your Welcome Call with Better Earth is completed efficiently, setting a solid foundation for your solar installation project. Remember, this call is not just a formality; it's your opportunity to confirm all project details, ensuring mutual understanding and setting the stage for a successful solar energy transition. If you have any further questions or need assistance, your sales representative is always available to help. Let's move forward together towards a greener future!