Introduction
At Better Earth, we understand that clear, consistent communication is key to a stress-free solar installation journey. That's why we've designed our Customer Portal and support options to keep you fully informed and connected every step of the way. Whether you're tracking your project, asking questions, or simply staying updated, we've made it simple and accessible for you.
Your Better Earth Customer Portal: Your Project Hub
What It Is:
The Customer Portal is your one-stop shop for tracking your solar project. Access it anytime at portal.betterearth.io to see real-time updates, project milestones, and important documents.
When You Get Access:
Welcome Email: Once you've signed the required project documents, you'll receive a Welcome Email with a custom link to login to your Customer Portal.
Save the Link: We recommend bookmarking this link or saving the email for easy access throughout your project.
Staying Updated:
The portal provides a clear timeline of your project, from site surveys to installation and activation. You'll always know what's happening next, so there are no surprises.
How to Access the Portal:
Hassle-Free Entry: Use the email you used when signing up for Better Earth. If your email is a Gmail account, you can simply "Continue with Google" or click "Sign Up" to create a custom password.
Clear Communication Channels with Better Earth
We’ve made it easy to reach out to us whenever you need support or have questions. Here are your options:
Customer Support Live Chat:
Availability: Our Live Chat feature is accessible 24/7 on both the Better Earth website and your Customer Portal. Look for the chat bubble in the bottom corner of the screen.
Automated Support: Most queries can be resolved instantly with our automated support system, ensuring you get answers anytime, day or night.
Customer Support Phone:
Hours: Call us at (888) 373-9379, Monday through Friday, from 8:00 AM to 5:00 PM PST.
Weekend Support: While phone support is closed on weekends, our Live Chat remains available to guide you to the resources or assistance you need.
When to Use: Ideal for more detailed discussions or when you prefer speaking directly with a team member.
Customer Support Email:
Email Address: Reach us at [email protected] for any questions or concerns.
Response Time: Expect a prompt response within 1-2 business days.
When to Use: Best for non-urgent inquiries or when you prefer written communication.
Your Dedicated Project Manager: Your Personal Guide
How to Reach Them:
Email: Use the email address provided by your Project Manager
Phone/Text: Call or text them directly at the number they shared with you.
Customer Portal: Find their contact details conveniently listed in your portal.
Why Communication Matters
Peace of Mind: We know how important it is to feel confident and informed about your solar project. Our multiple communication options ensure you're never left wondering about the next steps.
Transparency: From the moment you sign your documents to the day your system is activated, you'll have clear, consistent updates, so you're always in the loop.
Support When You Need It: Whether it's a quick question or a detailed discussion, our team is here to support you, making your solar journey as smooth and enjoyable as possible.
Frequently Asked Questions (FAQ)
Q: What if I lose my Welcome Email or access link to the Customer Portal?
A: Don't worry! Contact our Customer Support team via Live Chat, phone, or email, and we'll resend your custom link or guide you through accessing your portal.
Q: Can I track my project without using the Customer Portal?
A: While the portal is the most comprehensive tool, you can also get updates by contacting your Project Manager or using our Live Chat or phone support. However, we highly recommend using the portal for the most detailed and real-time information.
Q: What if I need help outside of phone support hours?
A: Our 24/7 Live Chat is always available, providing automated support for most inquiries. If your issue requires human assistance, we'll ensure it's addressed promptly during business hours.
Q: How often will I receive updates on my project?
A: You'll receive regular updates via email and text for key milestones, such as site surveys, installations, and inspections. Additionally, you can log into your Customer Portal anytime for the latest status.
Q: What if I have a complex question or concern?
A: Your Project Manager is your go-to resource for detailed or complex issues. They're dedicated to your project and will work closely with you to resolve any concerns.
Conclusion
At Better Earth, we believe that clear communication is the foundation of a successful solar project. With your Customer Portal and multiple support options, you'll always feel connected, informed, and supported. We're here to guide you through every step, ensuring your transition to solar energy is as seamless and rewarding as possible. Embrace the future of energy with confidence—start your solar journey with Better Earth today.