When you decide to transform your home with solar energy through Better Earth, we aim for a seamless, predictable experience. However, it's crucial to be aware that in some cases, the final price of your solar installation might change after you've placed your order. Here’s why and how we handle these situations transparently and fairly:
Site Survey Findings
What to Expect:
After you commit to your solar project, we conduct a detailed site survey. This is essential to verify the specifics of your home's setup for the most accurate installation plan.
Unforeseen Challenges:
During this survey, we might encounter conditions that weren't visible during the initial assessment. This could include:
Electrical Upgrades: Your home's electrical system might need enhancements to safely and efficiently integrate solar power.
Reroofing: If your roof condition isn't suitable for immediate panel installation, a reroof might be necessary.
The Change Order Process
When Changes Occur:
If the survey reveals additional work or modifications are needed, we'll inform you immediately.
Your Control:
You have full control over any adjustments. We won't proceed with any changes until you've reviewed, understood, and signed off on the change order.
Our Commitment to Transparency
No Surprises: We believe in clear, open communication. You'll be fully aware of any potential cost changes before they happen:
Informed Decisions: You're given the opportunity to assess the new information and decide whether to proceed with the changes or discuss alternatives.
Customer Consent:
Nothing moves forward without your explicit consent. We value your input and ensure that any alterations align with your preferences and budget.
What You Can Do
Stay Engaged: Use this opportunity to voice any preferences or concerns you might have regarding your project.
Ask Questions: If anything is unclear, don't hesitate to reach out to your Project Specialist. We're here to clarify, advise, and assist.
Conclusion
While the possibility of a price change post-order exists due to unforeseen site conditions, Better Earth handles this with utmost transparency. We ensure you're in the loop, understand any modifications, and consent to all adjustments. This process isn't just about installing solar panels; it's about building a partnership where you have control, clarity, and confidence in your investment. If you have any questions or concerns, remember, our team is just a call or click away.