Can I Cancel My Order?

Learn how you can cancel your project

Cancelling Your Order

Yes, you can typically cancel your order, but it's important to understand that the cancellation process may involve specific terms and conditions outlined in your contract or agreement with Better Earth.


Here are the general steps to consider if you wish to cancel your order:

  1. Review Your Contract: Carefully review the terms and conditions of your contract or agreement with Better Earth. Look for information regarding cancellations, including any associated fees or penalties.
  1. Contact Your Sales Representative: Reach out to your sales representative as soon as possible to express your desire to cancel your order. They can provide guidance on the cancellation process and explain any potential consequences.
  1. Understand Cancellation Fees: In many cases, there may be cancellation fees or costs associated with canceling your order, especially if work has already begun on your project or if materials have been ordered. These fees can vary, so it's essential to understand the financial implications.
  1. Request Cancellation in Writing: To ensure clear communication and documentation, it's often best to request the cancellation in writing. This could be done through email or by sending a formal letter to Better Earth.
  1. Understand the Timeline: Depending on the progress of your project, it may take some time to process the cancellation and issue any refunds.
  1. Consider Future Plans: If you decide to cancel your order, you may want to explore your future options for a solar project or consider resuming your project at a later date when circumstances are more favorable.

To ensure a smooth cancellation process, maintain open communication with your sales representative and refer to the terms of your contract. If you have concerns or questions, don't hesitate to reach out to Better Earth's customer support for assistance.

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Last updated on November 29, 2023