How Do I Monitor My Solar System?

Once your solar system is up and running, you might be curious about how to keep tabs on its performance. Better Earth offers easy ways for you to monitor your system and ensure it's working efficiently.

Following system activation, Better Earth enables you to monitor your system's production in real-time using the SolarEdge monitoring portal. Once your system is activated, you will receive access to the monitoring portal along with your login details and instructions via email.

Through the SolarEdge Monitoring Portal, you can only monitor your system's production. However, if you have a CURB Energy Monitor, you can track both your energy consumption and solar production in your home. Please note that this feature is separate from the SolarEdge Monitoring Portal. To learn more about the CURB Energy Monitor, refer to our CURB Article.

Please be aware that the monitoring portal may occasionally experience delays and may not always provide 100% accurate data. If any communication errors occur, Better Earth can resolve them remotely. In the event that issues persist and cannot be resolved through remote troubleshooting, a Better Earth representative may be sent out to further troubleshoot the inverter at your property.

Better Earth monitors every system to ensure proper functioning and identify any production issues. In the event of any problems, Better Earth will likely be aware of them before you are and will take the necessary steps to restore your system to full functionality.

If there is ever a need for Better Earth to conduct a site visit to fix anything, you will be notified in advance.

Better Earth will also have access to monitor your systems battery, if included, to ensure that it receives the necessary updates as well as to track the overall performance of the battery.

It is important to note that our install team must set up your battery monitoring (for Tesla Powerwalls and Franklin Batteries only) on the day of your system installation. Without doing so may lead to lack of monitoring from Better Earth, which could potentially lead to voided warranties.

Once your battery monitoring has been successfully set up, you will not be able to view any production information until your system has been fully activated.

If your system stops producing power as expected, Better Earth will receive an alert in the SolarEdge Portal. We take immediate action to troubleshoot the issue, with the goal of resolving it remotely or, if needed, by scheduling a service visit. Our Customer Success team at Better Earth will contact you to provide updates and resolve the situation.