How Do I Track My Project?

See how you can track your project

Customer Portal

You can track your solar project order through the Better Earth customer portal. Visit


Here's how it works:


When Do I Get Portal Access?

You will receive a Welcome Email once you have signed the required project documents to initiate your solar project. In the email, you will find a custom link to access the Customer Portal.


We recommend saving this link or email for future use.


Accessing the Portal:

You do not need login credentials to access the portal. It's designed to be hassle-free. However, if you do log in with the email that you used to sign up with us, you will have access to even more project details.


Contacting Better Earth from the Portal:

You can use the live chat feature on the portal to get in touch with Better Earth's customer success team. This feature is available through a chat bubble in the bottom corner of the screen.


By using the Customer Portal, you can stay updated on the progress of your solar project and get in touch with Better Earth as needed.



Customer Support

You can talk to Better Earth about your order and get customer support through the following options:


Customer Support Live Chat:

You can use the Customer Support Chat feature on the Better Earth website for all your requests, including project updates. Live Chat is available 24/7 with automated support. In most situations, you can resolve your issues using automated support.


If you require support from a Customer Support team member, they will be available on live chat during the following hours:

  • Monday - Friday: 6:00am - 8:30pm PST
  • Saturday - Sunday: 9:00am - 8:30pm PST

Customer Support Phone

You may also call into Better Earth at (888) 373-9379

  • Monday - Friday: 8:00am - 8:30pm PST
  • Saturday - Sunday: 9:00am - 5:30pm PST

We recommend using our live chat to speak with one of our Customer Support Specialists. Live chat can provide faster support and assistance for your inquiries and requests regarding your solar project.



Your Sales Representative

Getting in touch with your dedicated sales representative is easy.


You can reach out to them through the following methods:

  1. Email: You can send an email to your sales representative using their provided email address. This is a convenient way to communicate and share information.
  1. Phone: You can give them a call or text at the phone number they provided when you initially connected. This allows for direct and immediate communication.
  1. Customer Portal: You will have access to a Customer Portal. In this portal, you can find contact information for your sales representative.
  1. Live Chat: You can visit the Better Earth website and use the live chat feature to get in touch with the customer support team.
  1. Scheduled Meetings: Your sales representative may have scheduled meetings with you to discuss your project. This is an excellent time to address any questions or concerns.
  1. Customer Support: If you're not sure how to reach your sales representative, you can contact Better Earth's customer support team via live chat or phone. They can help connect you with the right person.

Remember that Better Earth is here to assist you with your solar project and answer any questions you may have. Feel free to choose the method of communication that suits you best, and we'll be happy to assist you.

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Last updated on December 1, 2023