After the installation of your solar system with Better Earth, there are several crucial steps to follow before you can start enjoying the benefits of your new renewable energy source. Here's a detailed guide on what to expect:
Inspection
Purpose: The inspection ensures your solar installation complies with local regulations and safety standards. It's conducted by an inspector from the local Authority Having Jurisdiction (AHJ).
Scheduling:
Timeline: Inspections are generally scheduled within 30 days post-installation, but this can vary.
Notification: We aim to give you as much notice as possible, though the exact timing depends on the AHJ. Expect a window (morning, afternoon, or all day) rather than a precise time.
Presence: You usually don't need to be home, except if equipment is installed inside your home or behind locked areas.
During the Inspection:
A Better Earth representative will meet with the AHJ inspector to confirm that the installation matches the permit specifications.
If the Inspection Fails:
Action Plan: In the event of a failed inspection, we'll receive a report on what needs correction. Our team will address these issues promptly, scheduling a re-inspection if necessary. We work to pass on the first attempt, but sometimes additional visits are needed.
Permission to Operate (PTO)
Application Process:
Timing: Post-inspection approval, our Interconnection team applies for PTO with your utility.
Documentation:
Some utilities require your direct signature on PTO documents, while others allow us to handle it. An approved inspection card is crucial for this step.
Duration:
Approval Time: PTO approval can take from 2 weeks to over 3 months, averaging around 30 days. This varies by utility.
Potential Rejection:
While rare, applications can be rejected due to minor issues. We're committed to resolving these and resubmitting for approval as quickly as possible.
Activation
Activation Method:
Remote or Manual: Your system will be activated remotely via the inverter's monitoring portal. If remote activation isn't possible, we'll provide manual activation instructions over the phone.
Confirmation:
Monitoring Access: You'll receive an email with login details for your Monitoring Portal within 3 days of activation.
Frequently Asked Questions (FAQ)
Q: What if I need to reschedule the inspection?
A: Contact your Better Earth representative as soon as possible. We'll work with the AHJ to find a new time that fits your schedule.
Q: What if there is an issue with my system or damage to my home?
A: Submit a service request immediately so that Better Earth can address the issue as soon as possible. If you notice this issue during business hours, feel free to contact our team for assistance.
Q: Can I start using my solar system before PTO is granted?
A: No, it's crucial not to operate the system without PTO to comply with utility regulations and ensure safety.
Q: What happens if there's a significant delay in getting PTO?
A: We'll actively communicate with the utility on your behalf to expedite the process and keep you updated on progress.
Q: How can I monitor my system's performance?
A: Through the provided Monitoring Portal, where you'll see real-time data on energy production, system health, and environmental impact.
Q: What should I do if I notice issues with my system after activation?
A: Contact Better Earth's customer support immediately. We offer warranty on our installations and will address any performance issues.
Q: Is there ongoing maintenance required after activation?
A: Solar systems are low-maintenance, but periodic checks are recommended. Learn more about system maintenance here.
Q: Can I expand my solar system in the future?
A: Yes, additional panels can be added, but this might require another permit and inspection. Discuss expansion plans with your Better Earth representative.
Q: What if I move or sell my home after installation?
A: Your solar system can increase property value. We can provide documentation or assistance for transferring the solar benefits to new owners or relocating the system if required. Learn more about moving here.
Conclusion
The post-installation process is the final step to harnessing clean, renewable energy from your solar panels. Better Earth manages each phase with diligence, ensuring that from inspection to activation, your transition to solar power is seamless, compliant, and beneficial. If you have any questions or need assistance at any point, our team is here to support you. Welcome to a sustainable future with Better Earth.