Introduction
Embarking on a solar installation project is a significant step towards energy independence and sustainability. At Better Earth, we're committed to making this journey as transparent, informative, and smooth as possible. Here's an in-depth look at what you can expect from start to finish, including timelines, communication, and the various stages of your solar installation.
The Customer Experience: Your Journey with Better Earth
Customer Portal: Gain exclusive access to your personal Customer Portal where you can track your project's progress, access all relevant documentation, and stay informed at every stage.
Proactive Communication:
Receive regular updates via text and email, keeping you in the loop on key milestones like installation scheduling, inspections, and system activation.
Enjoy our dedicated chat support, where our team is always on hand to address your queries or concerns, ensuring a seamless customer experience.
Detailed Timeline of Your Solar Installation
From Contract to Activation: The overall timeline can range from 60 to 120 days, influenced by factors like location, equipment complexity, and regulatory processes. Here’s a stage-by-stage breakdown:
Sale to Site Survey (1-3 days):
After signing your project documents, we'll schedule a site survey, usually within 1-3 days. This 30-60 minute visit, available Monday to Friday, involves assessing your roof and electrical systems.
Site Survey to Design Complete (2-4 days):
Post-survey, our design team crafts your project's final layout. This includes evaluating if additional work like roofing or electrical upgrades is necessary for optimal performance.
Design Complete to Permit Submission (< 7 days):
We review the design with you, and upon approval, we promptly apply for the necessary building permits, often within a week.
Permit Approval (Varies by AHJ):
The time for permit approval varies significantly by the Authority Having Jurisdiction (AHJ). While some approvals can be swift, others might take over 60 days.
Installation Scheduling (< 2 weeks):
Once permits are approved, we schedule your installation within two weeks, typically giving you a 5-day heads-up.
Installation Day (1 day):
The actual installation usually takes one day for standard systems, with immediate cleanup following. Complex systems might require additional days.
Inspection Scheduling (< 30 days):
Post-installation, inspections can be scheduled anywhere from immediately to within 30 days, depending on local regulations.
Permission to Operate (PTO) Submission (1 day):
After inspection approval, PTO is submitted to your utility within one day, but approval times can vary from a week to several months.
PTO Approval to System Activation (1-2 days):
Once PTO is granted, we activate your system remotely within 1-2 days, granting you access to the monitoring portal to track your solar production
Note: Timelines are estimates and can vary. Projects with additional complexities like batteries or HOA approvals might extend this timeline significantly.
Installation Day: What to Expect
Crew Arrival: Between 7 AM and 10 AM, our skilled team arrives to start the transformation of your home.
Plan Review: We'll go over the installation plan with you, ensuring transparency and answering any last-minute questions.
Installation Process:
Panels are mounted, wiring is set up, and connections to your electrical panel are made.
You'll be minimally involved, allowing you to go about your day with little disruption.
Completion and Cleanup: The day wraps up with a thorough cleanup, ensuring your property remains as you found it.
Handling Homeowners Associations (HOA)
HOA Approval: Better Earth manages the HOA process for you. In most states, laws protect your right to solar, but we'll navigate the specifics:
Process: We gather HOA requirements, assist with documentation, and handle communication.
Timeline: HOA approvals can take from 1 to 45 days.
Additional Communications and Considerations
Missing Information: Our project specialists will contact you if we need additional documents or utility bills.
Third-Party Involvement:
Main Service Panel Upgrade: If needed, our contractors will coordinate directly with you.
ReRoofing: If your roof requires work before installation, we'll ensure efficient scheduling.
Conclusion
Better Earth is here to guide you through each step of your solar installation, providing clarity, support, and peace of mind. Whether you're dealing with local regulations, HOAs, or just want to understand the process better, we're committed to making your transition to solar energy as rewarding and straightforward as possible. Start your journey towards a sustainable, cost-effective energy solution with us today.